Return policy
**Return Policy for RosyWish**
At RosyWish, we want you to love your purchase! However, we understand that sometimes things don’t work out. Our return policy is designed to ensure a smooth and hassle-free process for our valued customers.
**Eligibility for Returns:**
1. Items can be returned within **30 days** of receiving your order.
2. To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must have all original tags attached.
- Items on sale or marked as final clearance are **not eligible** for return.
3. Personalized or custom-made products are **not eligible** for return unless they arrive damaged or defective.
**Steps to Initiate a Return:**
1. Contact our customer support team at **rosywish046@gmail.com** with your order number and the reason for the return.
2. Our team will provide you with a return authorization and the address to which the item should be shipped.
3. Pack the item securely and include a copy of your purchase receipt or order confirmation.
4. Ship the package using a trackable shipping method to ensure it reaches us safely.
**Return Shipping Costs:**
- Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
**Refunds:**
1. Once your return is received and inspected, we will notify you via email.
2. If approved, a refund will be processed to your original payment method within **7-10 business days**. Please note that the original shipping fees are **non-refundable**.
**Exchanges:**
- Unfortunately, we do not offer direct exchanges at this time. If you need a different size, color, or item, please initiate a return for the unwanted product and place a new order.
**Damaged or Defective Items:**
1. If your item arrives damaged or defective, please contact us at **rosywish046@gmail.com** within **7 days** of receiving your order.
2. Include photos of the damaged item and packaging to help us resolve the issue promptly.
3. We will either replace the item or issue a full refund, including the original shipping costs.
**Non-Returnable Items:**
1. Gift cards.
2. Sale or clearance items.
3. Custom or personalized orders.
**Important Notes:**
- Please ensure the return address provided by our team is used. Do not send items back to the manufacturer.
- Returns that do not meet the eligibility criteria may not be accepted.
- RosyWish reserves the right to amend this policy at any time.
If you have any questions or concerns, feel free to reach out to us at **rosywish046@gmail.com**. We’re here to help!
At RosyWish, we want you to love your purchase! However, we understand that sometimes things don’t work out. Our return policy is designed to ensure a smooth and hassle-free process for our valued customers.
**Eligibility for Returns:**
1. Items can be returned within **30 days** of receiving your order.
2. To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- The item must have all original tags attached.
- Items on sale or marked as final clearance are **not eligible** for return.
3. Personalized or custom-made products are **not eligible** for return unless they arrive damaged or defective.
**Steps to Initiate a Return:**
1. Contact our customer support team at **rosywish046@gmail.com** with your order number and the reason for the return.
2. Our team will provide you with a return authorization and the address to which the item should be shipped.
3. Pack the item securely and include a copy of your purchase receipt or order confirmation.
4. Ship the package using a trackable shipping method to ensure it reaches us safely.
**Return Shipping Costs:**
- Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
**Refunds:**
1. Once your return is received and inspected, we will notify you via email.
2. If approved, a refund will be processed to your original payment method within **7-10 business days**. Please note that the original shipping fees are **non-refundable**.
**Exchanges:**
- Unfortunately, we do not offer direct exchanges at this time. If you need a different size, color, or item, please initiate a return for the unwanted product and place a new order.
**Damaged or Defective Items:**
1. If your item arrives damaged or defective, please contact us at **rosywish046@gmail.com** within **7 days** of receiving your order.
2. Include photos of the damaged item and packaging to help us resolve the issue promptly.
3. We will either replace the item or issue a full refund, including the original shipping costs.
**Non-Returnable Items:**
1. Gift cards.
2. Sale or clearance items.
3. Custom or personalized orders.
**Important Notes:**
- Please ensure the return address provided by our team is used. Do not send items back to the manufacturer.
- Returns that do not meet the eligibility criteria may not be accepted.
- RosyWish reserves the right to amend this policy at any time.
If you have any questions or concerns, feel free to reach out to us at **rosywish046@gmail.com**. We’re here to help!